Shipping & Returns
Shipping
DURATION
All of our embroidered pieces are made to order while the rest of them are ready to ship. It takes us a minimum of 15-20 working days to make your embroidered pieces and ship them to you.
The products under "Ready to Ship" category will be shipped within 3-4 days.
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INDIA ORDERS
All orders above INR 1000/- are shipped for free and for orders below INR 1000/-, we charge a flat shipping fee of INR 150/-. We ship through courier companies registered with Shiprocket for orders within India.
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INTERNATIONAL ORDERS
We process our international orders via India Post (Government Postal Service) and charge INR 1200/- or 14 USD for the same. If you want us to use a shipping company of your choice such as DHL or Fedex, you can contact us and you will be charged as per actuals.
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DUTIES & TAXES FOR INTERNATIONAL ORDERS​
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice from the shipping agent.
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INDIAN GST
All prices mentioned on the website are inclusive of Indian GST.
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Tracking
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your Sanctuary Living account - Order history.
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In the event of Non-Availability on Delivery, our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
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Please note that in case of international orders, if a customer is not available for delivery, the shipping company can hold the shipment for a certain period of time. After the lapse of prescribed time, the shipment will automatically return to us in India.
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We urge you to inform us if you are not available after placing an order on our website for international as well as domestic orders. Please check our delivery timeline after you place an order on our website and if you are not available during that period kindly inform us on care@studioyuri.in or send us a Whatsapp message on +91 8527819830 about the same so that we can delay your shipment and send it only after you are available. In case a shipment reaches you and you are not available and the shipping company returns the shipment to India, no cancellation or refund is possible. For re-shipping of the same shipment you will need to bear the cost of duty/tax at port in India plus the freight cost. In such a scenario there would also be a considerable delay involved.
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In case, a customer refuses to bear the customs duty/tax charges at port in India for the return shipment, then the shipment will remain with Indian customs indefinitely and we will not be able to offer any further assistance on the same.
Return & Exchange Policy
We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the customer will receive a full refund via the original payment method.
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Unfortunately, since all our products are handmade with a lot of care, we are unable to accept returns, but if you have any problem with your items, please contact us at care@studioyuri.in or our whatsapp no +91 8527819830 to open up a conversation on how we may address your concern. We are always happy to help!
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We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably.